Support
Something wrong, or something missing? Write to us and a person will read it.
We reply to most messages within a day. If you are reporting someone, say so in the subject and we will act within 24 hours.
My steps are not updating
Amble reads steps from Apple Health, so it can only see what Health has. Open Settings > Apps > Health > Data Access & Devices > Amble and check that Steps is on. Then open Amble and pull down on the home screen to sync. If a past day shows "not synced", it means your phone never sent us a count for that day - open the app and it will catch up.
I lost my streak
A day counts once you pass your daily goal, measured in your own time zone. If you were short, Amble Pro's Step Wallet spends the steps you banked on earlier days to cover the difference automatically. A day that has already been settled cannot be reopened - so if your steps reached Health after your day closed, they count towards today instead.
How do I cancel Amble Pro?
Subscriptions are billed by Apple, so they are cancelled with Apple: Settings > your name > Subscriptions > Amble > Cancel. Cancel at least 24 hours before the period ends to avoid the next charge. If you are in a free trial, cancelling before it ends means you are never charged. We cannot cancel or refund a subscription for you - Apple handles both - but reportaproblem.apple.com is where refunds are requested.
I paid but Pro is not showing
Open the Amble Pro screen and tap Restore purchase at the top. That re-checks your Apple ID for an active subscription. If it still does not appear, email us with the Apple ID region you bought it in and we will look.
Why is there no flag next to my name?
Amble only shows a country when it actually knows where you are. Open the global rank screen and tap your country tab - it will ask for location permission, and once you allow it your country appears. If you decline, you stay on the global board without a flag. We never guess your country from your App Store account or your device's region settings.
Someone is bothering me
Every post, comment, message and profile has a Report option, and you can Block anyone from their profile - blocked people cannot see you or contact you anywhere in Amble. We review reports and act within 24 hours. The full rules are in the app under Settings > Community Rules, and in our Terms of Use.
How do I delete my account?
In the app: Settings > Delete account. Your account disappears from Amble immediately and is permanently erased after 30 days. If you change your mind inside those 30 days, just sign in again and everything comes back - steps, groups, chats and workouts. To have it erased sooner, email us.
Anything else
hello@myamble.com - Privacy Policy - Terms of Use
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